PRODUCTS NOT ARRIVING
If you have waited sufficient time and your products have not arrived please contact us using the information above.
REFUNDS/CANCELLING YOUR IGNITIONGOLF MEMBERSHIP
Please email us at the email above here to cancel your membership.
VIDEO PLAYBACK ISSUES
DOWNLOADING GOLF TIPS
At this time you cannot download the golf tips. This site is membership only.
TIP AUDIO ISSUES
If you try to watch a video and there is no audio go to any video. Hover your mouse over the video until the controls pop up. ON the far right side you will see some blue bars. These blue bars indicate the audio level. If you do not see the blue bars you have turned off the audio. Click on them and they will appear. Set to your desired level.
TIP PLAYBACK ISSUES
Tips Stopping and Starting– The video tips are hosted on Vimeo. On the video player there are controls that come up when you hover your pointer over the video. To the very far right on this player there is a control labeled HD. Simply turn HD off and the videos should play fine.
Swing Machine Golf Videos – These are also hosted on Vimeo. If the golf tips are stopping and starting this is most likely a connection issue on your end. If there are high numbers of people online in your area or you live a great distance from the server your connection speed may be slow or interrupted. First, make sure your browser software is up to date and your Flash software is up to date. Next, try watching the videos at a different time of day when there are less people online in your area. This will determine if it is your connection speed or not. If the videos are still constantly stopping and starting and you have upgraded your software then please contact us here.
Black Video Screen– If you try to play a video and the screen is black you need to install the latest version of Flash.Download Here.
Logged But Cannot Access Content– If you can log in but you are denied access to the tips or videos please contact us here.
The Swing Machine Golf videos are hosted on the Amazon s3 Cloud server which is used by thousands of top companies without a problem. If you cannot download the videos it is most likely a connection problem on your end. Please try to download the videos overnight when less people are online in your area. If this does not solve the problem please contact us here.